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What should I do if my RTA session remains stuck even after logging out and rebooting?

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Written by Luu
Updated over 3 months ago

Resolving Stuck Sessions in RTA

When using RTA (Remote Terminal Access), you may encounter an issue where your session remains stuck even after you log out and reboot your device. This can result in problems such as being unable to sign back into the application or your credentials appearing "hung up." Below are some steps to troubleshoot and resolve this issue:

Common Cause

This issue often arises because the session does not fully disconnect from the server. When a session is "stuck," it prevents successful re-login attempts until it is terminated.

Troubleshooting Steps

1. Standard Logout and Reboot

  • Log out of the RTA session from your device.

  • Fully reboot your device.

  • Attempt to log back into RTA.

If this does not resolve the issue, proceed to the next steps.

2. Use the RTA Web Interface

  • Access the RTA web portal typically used for management (e.g., a URL like https://app.rtafleet.us).

  • Log in to the portal and navigate to the session management section (commonly labeled as "View Users" or similar).

  • If available, use the option to terminate your session manually to clear the stuck state.

3. Server-Side Session Termination

If the above steps are unsuccessful, the stuck session may require intervention on the backend server:

  • Contact the system administrator or IT support team responsible for managing RTA.

  • Request them to terminate the stuck session on the backend server. This process typically forces a logout and clears any hung credentials, enabling you to log back in without issues.

Preventative Measures

While server-side stuck sessions cannot always be avoided, you can take some preventive steps:

  • Ensure that you log out of RTA properly before shutting down or rebooting your device.

  • Avoid abruptly closing your device or forcibly quitting the application as it may prevent the session from disconnecting cleanly.

Following these steps should resolve most instances of stuck sessions in RTA. If problems persist after attempting all troubleshooting options, escalate the issue to RTA customer support for further assistance.

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